DISPUTE RESOLUTION
At br.meridianbet.com, we ensure that all of our players are completely satisfied with our products and services. However, we are aware that there may be times when we are unable to meet the expectations of our users.
To this end, if you wish to express your dissatisfaction with our product, customer interaction, or transaction, please contact our Customer Service Department at [email protected] and file a complaint.
If you disagree with the outcome of a particular game of chance, you must file a complaint within seven (7) calendar days.
If you disagree with any other matter, not directly related to the outcome of a particular game of chance, however, in relation to your account, such as without limitation to payment and suspension issues, you must notify us, as a complaint, within one (one) calendar month.
Once received, we will inform you of the results of the comments within 14 days from the day of receipt of your complaint.
At any time, we may resolve your complaint through mediation, which process will be non-binding and voluntary.
Any unresolved dispute will be dealt with by binding arbitration, which as the exclusive forum will resolve the matter by arbitration. You will commence binding arbitration within three hundred and sixty-five (365) days. Otherwise, any claim, right, or potential right to compensation, damages, or expenses will become unenforceable.
No bonus
In accordance with Federal Law No. 14,790/2023, art. 29, I, and art. 42, §1, II, of Ordinance SPA/MF No. 1,231/2024, and in compliance with Responsible Gaming practices, MeridianBet does not grant any form of advance, anticipation, bonus or prior advantage, even if for the mere purpose of promotion, disclosure or advertising, for the placing of a bet.
